1. Objectives

West Coast Water Safety (WCWS) is committed to providing the best service using experienced and qualified lifeguards and trainers with first class equipment to provide excellent outcomes for your organisation.

These booking terms ensure clarity of the booking process, service costs, and booking amendment costs.

2. Booking Process

• To book, advise the service required, number of participants or attendees, event details, and date required.
• A quote will be issued including travel costs and service costs for your selected date.
• To accept the quote and confirm the booking:
  • Accept the quote in writing and provide a purchase order number.
  • Travel and accommodation costs, where applicable, are non-refundable.
  • Upon receipt of order number, WCWS will confirm the booking.

3. Service Cost

• Participant numbers and service costs are agreed upon acceptance of quote. It is recommended that you have accurate numbers when booking.
• For training courses, in the event of non-attendance, up to 10% of booked participant fees may be refunded, with a minimum charge of 10 participants.

4. Cancellation or Reschedule

• If a situation arises where the booking needs to be rescheduled, email enquiries@wcws.com.au to request a rescheduled date, at least 14 days prior to the service date.
• If the original booking date is rescheduled or cancelled, any travel costs of the original booking that cannot be recouped are payable to WCWS.
• If the cancellation or reschedule is less than 14 days prior to the service date, a charge of $500 per booking plus travel is payable for staff cancellation fees.