Objectives and background a) West Coast First Aid Training is committed to providing the best service using experienced and qualified trainers, for excellent outcomes for your organisation. b) Our excellent reputation means that our trainers are in high demand. c) We understand that organisations need to book our services well in advance, in order to accommodate their staffing availability for the training and to ensure that our excellent trainers are available. d) Unfortunately, when a client cancels without adequate notice, it prevents another client from booking the trainer. This cancellation policy is used as a way of respecting the time commitment of all involved. It explains the process of requesting a cancellation and the fees applicable. This policy is used in fairness to both our businesses and the clients who would otherwise have wanted to engage our training expertise. e) We are advising the cancellation policy to be upfront about all the costs you may face when engaging our services.
Booking Process a) When booking a training course, advise the number of participants and date required and agree to the terms. b) A reply will be made to confirm the booking.
Cancellation Process a) If a situation arises where the booking needs to be cancelled or rescheduled email to email@example.com. Request a cancellation or rescheduled date. A confirmation reply and an invoice, if applicable, will be issued.
Cancellation Fee for cancelled or rescheduled courses a) More than 15 days prior to confirmed date: 0% b) 14 days to 8 days prior to confirmed date: 50% c) 7 days or less to confirmed date: 75% d) Cancellation payments. An invoice will be issued at the appropriate rate.